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Lead Care Coordinator

2 months ago

Flagstaff, Arizona, United States Northern Arizona Healthcare Full time
Job Summary

The Lead Care Coordinator is a key member of the multidisciplinary team at Northern Arizona Healthcare, responsible for facilitating patient transitions and ensuring seamless care coordination. This role requires strong leadership and communication skills, with a focus on identifying and addressing complex patient needs.

Key Responsibilities
  • Care Coordination and Transition Planning
    • Proactively assess patient acuity and transitional needs, working closely with the Care Management team to address barriers and obtain necessary resources.
    • Partner with the interdisciplinary team to facilitate patient placement in appropriate care settings, including rehab, SNF, sub-acute, assisted living, and home health care.
    • Identify and arrange consultative services to enhance patient transitional plans.
    • Encourage patient and family participation in care team decisions.
    • Collaborate with post-acute services, care managers, and PCPs to ensure smooth transitions back to the home environment.
  • People Management
    • Assist in adjusting daily assignments based on staffing and caseload acuity.
    • Demonstrate knowledge of NAH policies and procedures, ensuring compliance with best practices.
    • Establish and maintain mutual trust and respect with staff, promoting a motivated and empowered work environment.
    • Support department communication lines through huddles, department meetings, and other means of fostering employee engagement.
    • Work with employees to facilitate skill, educational, and performance goals.
    • Address workflow issues, ensure incidents are documented, and corrective steps are taken.
  • Resource Management
    • Evaluate the appropriateness of care delivery in the inpatient setting, communicating discrepancies with the medical team.
    • Facilitate care management in the outpatient setting.
    • Take a leadership role in identifying opportunities to reduce risk, both financial and clinical, through analysis and resource consumption outcomes.
    • Assertively manage resource utilization while navigating patient movement along the continuum of care.
  • Compliance and Safety
    • Stay current with state and federal regulations, as well as company policies impacting the role.
    • Ensure all certifications and licenses are up-to-date and valid prior to expiration dates.
    • Complete mandatory company modules and job-specific training in a timely manner.
    • Report safety-related incidents through the Midas/RDE tool, attend safety training programs, and perform work in a safe manner.