Customer Experience Coordinator

5 days ago


Olive Branch, Mississippi, United States HomeGoods Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for leading the frontline team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Customer Service: Promote a highly satisfied customer experience by addressing customer concerns and issues promptly, and providing recognition and constructive feedback to team members.
  • Team Leadership: Train and mentor team members on policies and procedures, and assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
  • Operations: Maintain and monitor cash controls, including change funds, and adhere to all labor laws and meal and break period policies.
  • Merchandising: Maintain and uphold merchandising standards within the queue-line, and ensure proper and timely handling of damages and Mark out of Stock.
  • Safety: Promote a safe environment by reporting any type of safety hazard in the store.
Requirements
  • Education: High school graduate or equivalent degree preferred.
  • Availability: Available to work flexible schedule, including evenings and weekends.
  • Skills: Excellent interpersonal and customer service skills, ability to train and provide direction to others, and ability to run a register/handle money.
  • Experience: Experience as a coordinator or previous retail/supervisory experience preferred.
What We Offer

We offer a competitive starting pay range of $14.00 to $14.50 per hour, and a comprehensive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.



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