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Customer Service Representative

2 months ago

Olive Branch, Mississippi, United States Renasant Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Renasant Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service Execution
    • Develop and maintain strong relationships with existing and prospective customers
    • Provide personalized service to meet the financial needs of our clients
    • Resolve customer issues and concerns in a timely and professional manner
  • Sales Execution
    • Identify and pursue sales opportunities to grow our customer base
    • Develop and implement sales strategies to meet or exceed sales targets
    • Collaborate with colleagues to achieve sales and service goals
  • Operational Excellence
    • Ensure accurate and efficient processing of customer transactions
    • Maintain a high level of knowledge about our products and services
    • Stay up-to-date on industry trends and regulatory requirements
Requirements
  • Education
    • High school diploma or equivalent required; college education preferred
  • Experience
    • Minimum of 1 year related customer experience and sales experience required
  • Skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Knowledge of financial services industry and local community
Preferred Qualifications
  • Senior Personal Bankers
    • Minimum of 2 years of successful personal sales experience
    • Ability to handle complex transactions with limited supervision
  • Licensed Personal Bankers
    • Current State insurance license
    • Ability to meet licensing requirements as established by the Bank's broker/dealer, if applicable
Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information within the working environment, therefore, must uphold confidentiality at all times.