CAD Technical Specialist
3 weeks ago
About the Role
ResourceMFG is seeking a skilled CAD Technical Specialist to join our team. As a key member of our customer support team, you will be responsible for providing technical support and assistance to clients, as well as maintaining knowledge of our products and services.
Benefits and Compensation
We offer a highly competitive salary of $18-$20 per hour, DOE, as well as an attractive benefits package that includes medical, dental, vision, term life, and short-term disability insurance, and a retirement plan. You will also enjoy paid sick and safe leave.
Responsibilities
Your primary responsibilities will include:
• Providing technical support and assistance to clients
• Maintaining knowledge of products and services
• Collaborating with cross-functional teams to resolve customer issues
• Analyzing customer feedback and using insights to improve processes
• Maintaining accurate records and reporting metrics to management
Requirements
To succeed in this role, you will need:
• A high school diploma or equivalent
• 1-3 years of customer-facing experience
• Proficiency in CAD software (AutoCAD, Citrix, etc.)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks efficiently
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