Front Desk Associate with CAD Experience

4 days ago


Azusa, California, United States ResourceMFG Full time

Job Description

As a Customer Service and CAD Specialist at ResourceMFG, you will be responsible for providing exceptional customer service to our clients. This includes answering inbound/multi-line phone calls and/or making outbound calls, using computers to access and update data, and assisting customers with inquiries, requests, or concerns.

Responsibilities

  • Answer inbound/multi-line phone calls and/or make outbound calls
  • Use computers to access and update data
  • Assist customers with inquiries, requests, or concerns
  • Maintain knowledge of products and offerings
  • Demonstrate effective decision-making and communication skills
  • Provide support with CAD drawings and technical specifications as needed

Requirements

  • Previous customer service experience a plus
  • CAD software (AutoCAD, Citrix, etc.) experience required
  • Microsoft Office Suite basic computer skills required
  • Able to multi-task
  • Attention to detail and organizational skills required
  • Excellent written, verbal, and listening skills required

Benefits

This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan. All Colorado Associates are also entitled to accrue and use paid sick and safe leave.

Estimated Salary: $18-$20/hour DOE



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