Front Desk Associate with CAD Experience
4 days ago
Job Description
As a Customer Service and CAD Specialist at ResourceMFG, you will be responsible for providing exceptional customer service to our clients. This includes answering inbound/multi-line phone calls and/or making outbound calls, using computers to access and update data, and assisting customers with inquiries, requests, or concerns.
Responsibilities
- Answer inbound/multi-line phone calls and/or make outbound calls
- Use computers to access and update data
- Assist customers with inquiries, requests, or concerns
- Maintain knowledge of products and offerings
- Demonstrate effective decision-making and communication skills
- Provide support with CAD drawings and technical specifications as needed
Requirements
- Previous customer service experience a plus
- CAD software (AutoCAD, Citrix, etc.) experience required
- Microsoft Office Suite basic computer skills required
- Able to multi-task
- Attention to detail and organizational skills required
- Excellent written, verbal, and listening skills required
Benefits
This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan. All Colorado Associates are also entitled to accrue and use paid sick and safe leave.
Estimated Salary: $18-$20/hour DOE
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