Customer Service Representative
1 day ago
MCA, a trusted advisor for wireless communications, data, and security services, is seeking a Customer Service Specialist for our Gainesville, GA location to support our fast-growing MSS division. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. We offer competitive compensation and benefits, including Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
Key Responsibilities:- Serves as a customer service role model for others.
- Able to resolve customer service issues with little to no supervision.
- Establish relationships with major customers and vendors out of their locations.
- Trains and mentors other customer operations staff.
- Assist all customers in a professional manner. First point of contact to greet customers and visitors.
- 3-7 years experience in customer operations or related fields, such as customer service, scheduling/dispatch, AP/AR, purchasing, shipping/receiving, inventory, or radio program and troubleshooting.
- Must possess a High School Diploma or GED (Associate Degree Preferred).
- Must possess excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook.
- Must be able to interact and communicate professionally in both spoken and written form within all levels of the organization.
- Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
- Strong organizational and administrative skills. Detail oriented.
- Discreet and able to handle confidential and proprietary information appropriately.
- High level of integrity.
- Background in accounts receivable and purchasing is a plus.
- Experience in an office setting is preferred.
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Our customers trust us to provide a portfolio of turn-key systems, products, and services, including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our 'Service First DNA' culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
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