Customer Service Specialist

2 months ago


Gainesville, Florida, United States Bass Pro Shops Full time

POSITION SUMMARY:
The Sales Consultant engages in various Selling and Customer Service activities, including warmly greeting and assisting all customers in a timely and friendly manner, while handling merchandise with care and providing essential information and guidance.

ESSENTIAL FUNCTIONS:


Demonstrates a strong commitment to exceptional customer service, ensuring a pleasant and productive shopping experience for all patrons.

Ensures a positive shopping atmosphere for every customer.
Showcases products to customers effectively.
Restocks merchandise on shelves as necessary according to Merchandising standards.
Maintains expertise in products through continuous training and knowledge enhancement.
Stays informed about current promotions; ensures accurate pricing and signage.
Assists with seasonal merchandise transitions.
Restocks items as needed.
Keeps the workspace organized, clean, and well-supplied.
Adheres to all Company Policies and Procedures.

Delivers an outstanding experience for every customer by assisting them in making informed purchasing decisions by:
assessing and understanding customers' needs, making tailored product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

ADDITIONAL DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS:

Minimum Education Required:
High School diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to calculate figures such as discounts and provide accurate change to customers.
Ability to communicate in a friendly and professional manner with customers and colleagues.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate computerized Point of Sale systems.

TRAVEL REQUIREMENTS:
N/A

PHYSICAL REQUIREMENTS:
Constantly stand and/or walk during shifts.
Occasionally ascend or descend ladders, stairs, ramps, etc.
Constantly communicate with others to exchange information.
Occasionally repeat motions that may involve wrists, hands, and/or fingers.
Occasionally operate machinery and/or power tools.
Occasionally operate motor vehicles or heavy equipment.
Light work that includes moving objects up to 20 pounds consistently; may occasionally lift objects up to 100 pounds or more (utilizing team lift as necessary).
Occasionally work in tight and confined spaces.
Occasionally work in noisy environments.

INDEPENDENT JUDGMENT:
Performs tasks and duties under general supervision, utilizing established procedures and innovative thinking. Chooses from limited alternatives to resolve issues. Occasionally requires independent judgment to complete work assignments. Frequently makes recommendations regarding work procedures, policies, and practices.

Part-Time Benefits Summary:


Enjoy discounts on retail merchandise, dining options, world-class resorts, and conservation attractions. Benefits include dental, vision, voluntary benefits, 401k Retirement Savings, paid holidays, paid vacation, and more. Bass Pro Shops is an equal opportunity employer.

Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us.

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