IT Support Specialist

2 weeks ago

Kansas City, Missouri, United States SafetyCulture Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at SafetyCulture. As a key member of our operations team, you will be responsible for providing technical support and assistance to our staff across various locations.

Key Responsibilities
  • Provide technical support and assistance to staff, including user support, event support, computer setup, maintenance, and service.
  • Assist with networking maintenance and other important technology needs.
  • Support groundwork IT tasks across our Kansas City and international offices.
  • Provide a high level of customer service while supporting staff in a fast-paced environment.
  • Assist in preparing and deploying Mac, Windows, and Linux devices for staff, including re-deployment.
  • Troubleshoot and diagnose Windows 10 related issues, familiarity with MS Intune.
  • Understand and effectively discuss services and software supported by IT.
  • Willingness to take on feedback from customers and implement solutions to continuously improve usage of IT services.
  • Hardware and software asset tracking and inventory management.
  • User management in SaaS tooling.
  • Coordinate the repair and maintenance of audio-visual equipment, office printers, and computing equipment with outside vendors.
  • Provide on-site technical support at events, including team stand-ups, product demos, internal, and external events.
  • Communicate frequently with end users looking for improvement opportunities.
  • Document and update technology-related instructions, procedures, knowledge articles, and drive staff adoption of these.
  • Maintain support history by recording all requests in Global IT Support Desk.
Requirements
  • Passion for IT and a desire to do more than just keep the lights on.
  • Focus on excellent customer service and needs of the entire SafetyCulture user base.
  • Strong communication skills.
  • Displays self-starting attitude, resourcefulness, and professionalism.
  • Reliable and cooperative team player; displays consideration and respect for others.
  • Able to work independently as well as in a team environment, exercising sound judgment and initiative.
  • Demonstrates strong ability to identify, analyze, and solve problems.
  • Focuses on continuous learning to further IT knowledge and career development.
  • Meticulous attention to detail.
  • Ability to challenge established procedures/standards.
About SafetyCulture

We are a fast-growing company committed to making a positive impact on the working world. Our mission is to help solve the challenges faced in an increasingly distributed workforce. We are looking for talented, self-motivated people who value collaboration, growth, and learning to join our team.

We offer a competitive salary, equity with high growth potential, and a dynamic work environment. Our office is located in the heart of the Crossroads near some of the best bars, cafes, and BBQ joints in Kansas City. We provide catered lunches daily, plus groceries for breakfast, lunch, and snacks to keep you energized for the day.

We are a dog-friendly office and offer optional pet insurance. Our office is open and trendy, creating an environment of creativity and collaboration. We feature a mammoth TV great for watching the Chiefs win the Super Bowl and a table tennis table for daily competitions.

We are committed to making reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. We are an equal opportunities employer and welcome applications from all qualified candidates.

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