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Patient Services Coordinator

2 months ago

Towson, United States US Fertility Full time
Be Part of a Team That Makes a Difference

At Shady Grove Fertility, we're dedicated to providing exceptional patient care and making a positive impact in the lives of our patients. As a Patient Services Representative, you'll play a vital role in delivering outstanding service and support to our patients and their families.

Key Responsibilities:
  • Maintain accurate and up-to-date patient records, including financial and insurance information
  • Optimize patient satisfaction, provider time, and treatment room utilization by assessing patient needs and scheduling appointments accordingly
  • Schedule appointments and ensure timely communication with patients and providers
  • Address customer/patient issues and provide effective short-term and long-term resolution
  • Provide timely feedback to the practice regarding service failures or patient concerns
  • Consult with patients regarding their benefits, coverage, and financial options
  • Greet patients and visitors to the office and provide exceptional customer service
Requirements:
  • Minimum 2 years of applicable work experience
  • High School diploma required
  • Extensive knowledge of insurance/benefits, medical terminology, and medical billing
  • Experience working in an OB/GYN office is a plus
  • Strong communication skills, independent worker, detailed-oriented, computer savvy
  • High level of customer service essential
What We Offer:
  • Competitive pay + bonus
  • Comprehensive training
  • Ability to make an impact in the communities we serve

We promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do.