Patient Services Coordinator

5 days ago

Towson, United States Greater Baltimore Medical Center (GBMC) Full time

Under direct supervision, coordinates and schedules work of Patient Service Assistants. Participates in orientation and training of new employees and serves as resource to all department staff. Provides support for resident physicians.

Education

High School or GED equivalency

Experience

3 years' directly related experience

Skills

  • Knowledge of all HMO's, PPO's, Medicare, BC/BS and commercial restrictions in addition to department carve outs.
  • Working knowledge of capitated verses fee for service restrictions.
  • Knowledge of CPT & ICD9 codes and medical terminology
  • Skill in using computerized medical record system, (scheduling, registration, billing) and personal productivity applications
  • Skill in written and oral communication
  • Skill in performing non-complex arithmetic calculations
  • Ability to manage multiple tasks and deadlines.

Physical Requirements

  • Ability to concentrate and pay close attention to detail. Ability to sit for long periods of time.

Working Conditions

  • Normal office environment with little exposure to noise, dust, and the like.

Principal Duties and Responsibilities:

  • Oversees and coordinates all facets of day-to-day operation of the reception area of the department, including reporting, workflow, staffing, and equipment and supply maintenance.
  • Maintains multifaceted computerized scheduling and billing system. Schedules patient appointments and performs (pre) registration duties.
  • Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips.
  • Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
  • Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center, reminding patients of appointments, and acts as a resource for patient inquiries related to Part A and or Part B fees
  • Assumes responsibility for all Part A, Invision and or Part B billing functions in SMS Signature within 24 hours from date of service.
  • Types and formats a variety of documents such as letters, memoranda, reports, meeting minutes, and forms from rough drafts, using a variety of software applications, and proofreads work product for typographical errors, spelling, grammar, and punctuation.
  • Performs a variety of clerical tasks in support of office operations such as running errands, performing copy work and assembling documents, ordering supplies, and preparing bulk mailings.
  • Assists in preparing and administering office accounts and records, and posts information accurately to records, logs, accounts, or ledgers, according to established procedures.
  • Under supervision of the manager, assumes responsibility for front desk staffing issues; ensures adequate and appropriate staffing is maintained.
  • Under supervision of the manager, trains and orients new employees and monitors their progress.
  • Provides feedback for and assists in completion of employee performance management evaluations.
  • Maintains detailed files of physicians' licensures; i.e. DEA, state medical license, and state drug control license. Ensures timely renewal to avoid expiration.
  • Maintains physician credentialing with hospitals and insurance companies. Avoids lapses in coverage.
  • Prepares request for release of medical records and collections appropriate fees.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

  • Treats others with fairness, kindness, and respect for personal dignity and privacy
  • Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

  • Meets and/or exceeds customer expectations
  • Actively pursues learning and self-development
  • Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

  • Sets a positive, professional example for others
  • Takes ownership of problems and does what is needed to solve them
  • Appropriately plans and utilizes required resources for various job duties
  • Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

  • Works cooperatively and collaboratively with others for the success of the team
  • Addresses and resolves conflict in a positive way
  • Seeks out the ideas of others to reach the best solutions
  • Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

  • Demonstrates honesty, integrity and good judgment
  • Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

  • Embraces change and improvement in the work environment
  • Continuously seeks to improve the quality of products/services
  • Displays flexibility in dealing with new situations or obstacles
  • Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$18.86 - $28.30

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

  • Patient Service Representative

    18 hours ago

    Towson, United States Patient First Full time

    Helping patients who require assistance while using the kiosk. Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;Respectfully handling Physician and Nurse requests Representative, Patient, Service, Patient Care, Policy Manager, Charge Nurse, Retail, Healthcare

  • Patient Service Coordinator

    1 week ago

    Towson, United States Johns Hopkins University Full time

    We are seeking a Patient Service Coordinator (PSC)who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience at Johns Hopkins at GBMC. The PSC will maintain accurate information on each patient to facilitate the patient encounter and use automated systems to expedite patient...

  • Patient Services Coordinator

    4 weeks ago

    Towson, Maryland, United States Greater Baltimore Medical Center (GBMC) Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at the Greater Baltimore Medical Center (GBMC). As a key member of our healthcare team, you will be responsible for coordinating and scheduling work, providing support to resident physicians, and ensuring the smooth operation of our reception...

  • Patient Services Coordinator

    2 months ago

    Towson, United States Greater Baltimore Medical Center Full time

    Under direct supervision, coordinates and schedules work of Patient Service Assistants. Participates in orientation and training of new employees and serves as resource to all department staff. Provides support for resident physicians. Education. Hig Patient Services, Coordinator, Patient, Service Assistant, Healthcare

  • Patient Services Coordinator

    1 week ago

    Towson, United States Greater Baltimore Medical Center Healthcare Full time

    Under direct supervision, coordinates and schedules work of Patient Service Assistants. Participates in orientation and training of new employees and serves as resource to all department staff. Provides support for resident physicians.EducationHigh School or GED equivalencyExperience3 years' directly related experienceSkillsKnowledge of all HMO's, PPO's,...

  • Patient Services Coordinator

    1 month ago

    Towson, Maryland, United States Greater Baltimore Medical Center (GBMC) Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at the Greater Baltimore Medical Center (GBMC). The successful candidate will be responsible for coordinating and scheduling work, providing support to resident physicians, and ensuring the smooth operation of our patient services department.Key...

  • Patient Services Coordinator

    3 weeks ago

    Towson, United States US Fertility Full time

    Be Part of a Team That Makes a DifferenceAt Shady Grove Fertility, we're dedicated to providing exceptional patient care and making a positive impact in the lives of our patients. As a Patient Services Representative, you'll play a vital role in delivering outstanding service and support to our patients and their families.Key Responsibilities:Maintain...

  • Patient Services Coordinator

    3 weeks ago

    Towson, United States US Fertility Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at Shady Grove Fertility. As a key member of our patient care team, you will play a vital role in delivering exceptional service to our patients and families.Key ResponsibilitiesMaintain accurate and up-to-date patient records, including financial...

  • Patient Services Coordinator

    3 weeks ago

    Towson, United States Greater Baltimore Medical Center (GBMC) Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at the Greater Baltimore Medical Center (GBMC). As a Patient Services Assistant, you will play a vital role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesReceives and screens visitors and telephone...

  • Patient Services Coordinator

    4 weeks ago

    Towson, United States Greater Baltimore Medical Center (GBMC) Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at the Greater Baltimore Medical Center (GBMC). As a key member of our practice operations team, you will provide exceptional customer service, manage high-volume telephone calls, and perform various clerical activities to support our medical...

  • Patient Services Coordinator

    3 weeks ago

    Towson, United States Greater Baltimore Medical Center (GBMC) Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Assistant to join our team at the Greater Baltimore Medical Center (GBMC). As a key member of our medical office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesProvide excellent...

  • Patient Care Coordinator

    3 weeks ago

    Towson, United States Kaiser Permanente Full time

    Job Summary:The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utilization review and other members of the healthcare team to assure continuum of patient care progression for...

  • Patient Care Coordinator

    4 months ago

    Towson, United States Kaiser Permanente Full time

    Description: Job Summary:The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care...

  • Patient Care Coordinator

    3 weeks ago

    Towson, Maryland, United States Kaiser Permanente Full time

    Job Summary:The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. This role requires collaboration with healthcare professionals, patients, and their families to ensure a seamless transition of care and optimal patient outcomes.Key Responsibilities:Conduct initial assessments...

  • Patient Care Coordinator

    4 weeks ago

    Towson, United States Recruitics JB Full time

    Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for...

  • Patient Care Coordinator

    4 weeks ago

    Towson, United States Disability Solutions Full time

    Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for...

  • Patient Care Coordinator

    4 weeks ago

    Towson, United States CMP Full time

    Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care progression for...

  • Patient Care Coordinator

    2 months ago

    Towson, United States Kaiser Permanente Full time

    Description: Job Summary:The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care...

  • Patient Care Coordinator

    3 weeks ago

    Towson, United States Kaiser Permanente Full time

    Description: Job Summary: The Patient Care Coordinator is responsible for overseeing the management and coordination of care for the acute inpatient population. The PCC collaborates with rounding MAPMG Hospital Based Service Physicians, patient/family, nursing, utlization review and other members of the healthcare team to assure continuum of patient care...

  • Medical Assistant/Patient Services Coordinator

    3 weeks ago

    Towson, United States Greater Baltimore Medical Center Healthcare Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant/Patient Services Assistant to join our team at the Greater Baltimore Medical Center Healthcare. As a Medical Assistant/Patient Services Assistant, you will play a vital role in providing direct patient care and support to our patients and healthcare team.Key ResponsibilitiesAssist physicians in...