Patient Service Coordinator

1 week ago


Towson, United States Johns Hopkins University Full time

We are seeking a Patient Service Coordinator (PSC)who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience at Johns Hopkins at GBMC. The PSC will maintain accurate information on each patient to facilitate the patient encounter and use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. The PSC works with others in a team environment.

Specific Duties & Responsibilities

  • Schedule patients for laboratory tests, medical examinations, and consultations.
  • Relay information to patients regarding preparation for laboratory tests and examinations.
  • Coordinate visits either within the department or between several departments.
  • Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
  • Print and mail directions, maps, fee schedules, and department specific information to patients.
  • Send medical questionnaire forms to patients to obtain missing information.
  • Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
  • Obtain and /or verifies patient's demographic data by phone or in person.
  • Confirm appointments by telephone and/or mail.
  • Fill vacancies due to cancellations.
  • Obtain pre-certifications as required by patients' health care insurers or managed care providers.
  • Register patients for clinical appointments using computerized database.
  • Assist patients or family members with completion of medical insurance forms.
  • Inform patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
  • Arrange or assist in arranging patient transportation.
  • Answer phones and provide routine information to callers.
  • Perform administrative tasks for hospital admission so that the patient may go directly to the floor.
  • Review patient charges and extracts chargeable items.
  • Collect time of service payments, issue receipts, and prepare cash settlement records.
  • Assign diagnostic and procedures codes to charge vouchers for computer input.
  • Enter patient charges into computer system.
  • Discuss patient charges with patients and/or patients' families.
  • Evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
  • Refer patient to appropriate office and ensure application for funds has been made.
  • Prepare statement of charges and reviews with patient.
  • Assist with basic insurance and third-party queries and explain payment policies.
  • Other duties as assigned.
Minimum Qualifications
  • High School Diploma or graduation equivalent
  • One year work experience in customer service.
Preferred Qualifications
  • Two years related work experience
  • Knowledge of medical insurance coverage
  • Medical terminology, and basic computer skills

Classified Title: Patient Service Coordinator
Job Posting Title (Working Title):Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status:Non-Exempt
Location:School of Medicine Campus
Department name: SOM DOM Cardiology
Personnel area: School of Medicine



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