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IT Support Specialist

2 months ago

Miami Beach, Florida, United States AEG Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at AEG. As an IT Support Specialist, you will play a critical role in supporting our in-house IT department in various areas, including new hire technology setup and onboarding, digital signage support, O365 administration, daily cybersecurity review, and hardware and software support.

Key Responsibilities
  • Install, Configure, and Troubleshoot Computer Systems, Hardware, and Software
  • Enter, Verify, and Resolve Data Entry Errors in Databases, Systems, and Spreadsheets
  • Follow Established Procedures and Processes for Computer Maintenance
  • Provide Training and Support to Team Members in the Use of Computer Systems and Software
  • Set Up New Employees' Technology, Including Laptops, Desktops, and Mobile Devices
  • Provide Onboarding Training on How to Use the Company's IT Systems and Applications
  • Provide Technical Support to Employees Who Are Having Problems with Their Hardware or Software
  • Support the Company's Digital Signage Network
  • Troubleshoot Problems and Ensure That the Network Is Secure
  • Administer the Company's O365 Environment
  • Conduct a Daily Cybersecurity Review of All Systems, Emails, and Endpoints
  • Check for Malware, Vulnerabilities, and Unauthorized Access
  • Work with Employees to Understand Their Needs and Then Recommend Solutions That Meet Those Needs
Qualifications
  • Actively Pursuing an Undergraduate or Graduate Degree at an Accredited College or University, Preferably in Business Administration, Business Technology, Information Technology, Computer Science, or a Related Field
Skills and Abilities
  • Knowledge of Computer Systems and Software
  • Familiarity with Hardware and Software Installation
  • Excellent Problem-Solving and Troubleshooting Skills
  • Strong Communication and Customer Service Skills
  • Able to Work Independently and as Part of a Team
  • Able to Learn Quickly and Adapt to Changing Technology
  • Position Requires Constant Walking, Climbing Stairs, Lifting and Carrying 50+ Lbs. and Occasional Sitting
  • Exceptional Verbal and Written Communication Skills
  • Excellent Customer Service Skills Over the Phone, by Email and in-Person
  • Ability to Multi-Task in a Fast-Paced, Dynamic Environment
  • Ability to Work with Different Cultural Orientations and Range of Business, Technology, Government, and Academia Backgrounds
  • Great Time Management and Project Management Skills
  • Ability to Work Irregular Hours That May Vary Due to Functions and May Include Days, Evenings, Weekends, and Holidays
Computer and Technology Skills
  • Knowledge of Microsoft Office Suite Applications (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook)
  • Photo Editing Software Such as Adobe Photoshop
  • Internet Proficient