Front Desk Hospitality Representative

6 days ago


Pleasanton, Kansas, United States Hyatt House Pleasanton Full time
Job Opportunity: Front Desk Hospitality Representative

We are seeking a professional Front Desk Hospitality Representative to join our team at Hyatt House Pleasanton. The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and have a passion for delivering exceptional guest experiences.

About the Role

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is eager to take on new challenges. As a Front Desk Hospitality Representative, you will be responsible for welcoming and registering guests, managing hotel accounts, and providing information about hotel amenities and services.

Key Responsibilities
  • Taking incoming calls, online and in-person room booking requests, and answering questions about guest needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • General bookkeeping: ensuring all hotel guest account information is accurate and up-to-date
  • Communicating with housekeeping to ensure guest rooms are ready
  • Mitigating customer complaints as needed
  • Welcome, register, check-in, and check-out guests staying at the hotel, provide keys and room numbers, and record credit card information
Requirements
  • Well-versed in taking telephone calls and handling stressful situations
  • High school graduate, GED recipient, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Salary Information

The estimated annual salary for this role is $32,000 - $40,000, depending on experience and qualifications. Benefits include competitive pay, free parking, and a comprehensive training program.



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