Guest Services Coordinator
4 days ago
We are seeking an experienced Guest Services Coordinator to join our team at Hyatt House Pleasanton. This individual will be responsible for providing exceptional guest experiences and ensuring that all hotel operations run smoothly.
About the RoleThis is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is eager to take on new challenges. As a Guest Services Coordinator, you will be responsible for welcoming and registering guests, managing hotel accounts, and providing information about hotel amenities and services.
Key Responsibilities- Taking incoming calls, online and in-person room booking requests, and answering questions about guest needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping: ensuring all hotel guest account information is accurate and up-to-date
- Communicating with housekeeping to ensure guest rooms are ready
- Mitigating customer complaints as needed
- Welcome, register, check-in, and check-out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Well-versed in taking telephone calls and handling stressful situations
- High school graduate, GED recipient, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
The estimated annual salary for this role is $32,000 - $40,000, depending on experience and qualifications. Benefits include competitive pay, free parking, and a comprehensive training program.
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Guest Services Coordinator
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