Branch Operations Manager

2 weeks ago


Foley, Minnesota, United States M&T Bank Full time

Branch Operations Manager Role

M&T Bank is in search of a Branch Operations Manager who possesses exceptional leadership abilities, a solid background in sales, and a minimum of two years of experience in managing branch operations. The preferred candidate will also demonstrate expertise in business growth and community engagement.

Key Responsibilities:

  • Oversee all branch activities, focusing on enhancing customer and employee satisfaction, digital interactions, operational efficiency, service delivery, and sales performance.
  • Accountable for the branch's financial success by steering sales initiatives and business growth, achieving operational targets, and meeting annual performance metrics.
  • Guide the branch team through effective coaching, performance evaluation, and priority setting.
  • Recognize customer requirements and actively expand Business Banking connections through proactive outreach.
  • Ensure adherence to operational, security, and regulatory policies.
  • Take charge of intricate account servicing and resolve any discrepancies.

Responsibilities Overview:

The Branch Operations Manager reports directly to a Retail Regional Manager and is responsible for leading the branch team to meet sales and profitability objectives. It is essential to remain informed about operational updates and demonstrate sound risk management practices.

Required Qualifications:

A Bachelor's degree or four years of relevant experience is necessary. Candidates should have a minimum of three years of sales experience and two years in a managerial role. M&T Business Banking Specialist certification must be obtained within 18 months of employment.

Preferred Qualifications:

Proven experience in sales and business development is highly valued. Strong communication and interpersonal skills are essential, along with comprehensive knowledge of financial services products.



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