On Call Business Services Representative

2 weeks ago

Las Vegas, Nevada, United States MGM Resorts International Full time
Job Title: On Call Business Services Clerk

We are seeking dedicated candidates to join our team at Aria as an On Call Business Services Clerk. If you have a flexible schedule and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.


The Job:

As an On Call Business Services Clerk, you are an essential part of guest experience. Your approachable and personable demeanor, coupled with your dedication to provide delightful experiences, will set the stage for the memories that they can carry with them well past their stay with us.

By delivering top-notch guest experiences, assisting guests with the shipping and receiving of packages, performing counter service functions, and maintaining presentability, you play a crucial role in elevating the overall guest experience.


The Starting Pay:

$16.50


The Day-to-Day:
  1. Cultivate premium guest experiences assisting guests through phone calls and emails.
  2. Efficiently process and document all stored inventories of courier and drop-off parcels.
  3. Provide guest assistance in the processing and reviewing of all shipping and receiving.
  4. Ensure proper security and accuracy when releasing packages or facilitating delivery of packages.
  5. Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions.
  6. Perform the counter service functions, including but not limited to: sending and receiving faxes, photocopying, computer workstation rentals, laptop, workstation printing, selling and promoting of retail items, and collecting guest email addresses.
  7. Assist guests with workstation personal computer functions, including Internet usage.
  8. Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events, and the Mail Center.
  9. Provide assistance and information for inquiries regarding business activities and locations of in-house or city-wide conventions.
  10. Facilitate exhibit, meeting, and function set-ups in regard to package, freight, and equipment delivery.
  11. Perform other job-related duties as requested.

The Ideal Candidate:

Must be a minimum of 18 years of age.

Work varied shifts, to include weekends and holidays.

Has a flexible schedule.

Bilingual.

Prior experience with AAA/Mobile/Forbes guest service standards in a hotel/resort setting.

Previous customer service experience in a retail setting.

Polished appearance and presentability.

Has prior experience with office functions such as photocopying, faxing, printing, laminating, packing, labeling, and shipping packages.


The Perks & Benefits:

Wellness incentive programs to help you stay healthy physically and mentally.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room.

Free parking on and off-shift.

Health & Income Protection benefits (for eligible employees).

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.


Are you ready to take your career to the next level?

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