On Call Business Services Clerk

1 week ago


Las Vegas, Nevada, United States MGM Resorts International Full time
The Job:

We are seeking a highly skilled and dedicated individual to join our team as an On Call Business Services Clerk. As a key member of our team, you will be responsible for providing exceptional guest experiences, assisting with shipping and receiving, and maintaining the overall appearance of our resort.

Key Responsibilities:

  • Cultivate premium guest experiences through phone calls and emails
  • Efficiently process and document all stored inventories of courier and drop-off parcels
  • Provide guest assistance in the processing and reviewing of all shipping and receiving
  • Ensure proper security and accuracy when releasing packages or facilitating delivery of packages
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
  • Perform counter service functions including but not limited to: sending and receiving faxes, photocopying, computer workstation rentals, laptop, workstation printing, selling & promoting of retail items and collecting guest email addresses
  • Assist guests with workstation personal computer functions including Internet usage
  • Maintain interdepartmental communication and support services with Sales, Convention Services, Special Events and the Mail Center
  • Provide assistance and information for inquiries regarding business activities and locations of in-house or city-wide conventions
  • Facilitate exhibit, meeting and function set-ups in regard to package, freight and equipment delivery
  • Perform other job-related duties as requested
The Ideal Candidate:

We are looking for a highly motivated and organized individual who is able to work varied shifts, including weekends and holidays. The ideal candidate will have a flexible schedule, be bilingual, and have prior experience with AAA/Mobile/Forbes guest service standards in a hotel/resort setting.

Perks and Benefits:

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off-shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


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