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Customer Service Credit Specialist

2 months ago

Houston, Texas, United States CSW Industrials Inc. Full time

Job Summary

The Customer Service Credit Specialist will play a critical role in ensuring the timely and accurate processing of product returns, pricing credits, warranty, and freight claim requests. This position requires strong communication and analytical skills to research and verify deductions, providing complete related documentation and evidence.

About RectorSeal

RectorSeal manufactures and distributes a variety of chemical and mechanical products for the HVAC, electrical, and plumbing industries. With a passion for excellent customer service, RectorSeal has been growing rapidly and requires additional staff for its Customer Service Team.

Key Responsibilities

  • Enter credit memos into JD Edwards ERP for all returns, deductions, and warranty claims
  • Research and provide documentation for deductions and claims
  • Collaborate with Sales Managers, Customer Service Specialists, Customers, and Credit Manager, Invoicing, Accounts Receivables, and Collections
  • Own customer communications related to various claims and order issues
  • Write up Corrective Action Reports
  • Inbound and outbound phone work, as needed

Requirements

  • JD Edwards ERP Experience
  • Customer Communications Experience
  • Shipment Returns and Credit Claim Experience
  • Zendesk Experience
  • Detail Oriented and Curious
  • High School Diploma or Equivalent
  • 3-5 years of Customer Service Experience
  • Excellent English and Written Language Skills
  • Microsoft Office Suite
  • Team Player
  • Telephone skills
  • Ability to Work in A Fast-Paced Environment
  • Interest in Taking on New Challenges