Customer Service Representative
3 weeks ago
At FIRST SERVICE CREDIT UNION, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.
Key Responsibilities:
- Provide exceptional service to members via telephone, email, and in-person interactions.
- Accommodate member needs by processing transactions, answering questions, and resolving issues in a timely and professional manner.
- Identify cross-sell opportunities and promote FSCU services and products to members.
- Maintain accurate and up-to-date member account information on our computer system.
- Assure that all necessary records are maintained and required reports are prepared.
Requirements:
- One month to twelve months of similar or related experience.
- A high school education or GED.
- Excellent verbal communication skills and ability to work with limited supervision.
- Proficiency in Microsoft Office products, including Word, Excel, email, and Outlook.
Physical Requirements:
- Ability to move about the work area and transport a minimum of 10 pounds.
- Ability to communicate in person and via telephone with others.
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