Desktop Support Specialist
5 days ago
Job Summary:
Eisenhower Health is seeking a skilled Desktop Technician I to provide technical desktop support for our computers and associated peripherals. The ideal candidate will have a strong background in IT and excellent problem-solving skills.
Key Responsibilities:
- Install, configure, and maintain desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices.
- Manage Active Directory and group policy for IT desktop objects, including workstations and auto-logon accounts.
- Install and configure operating systems, software applications, and drivers.
- Provide basic troubleshooting and support for software/hardware related issues and perform repairs or replacements as necessary.
- Respond to help desk tickets and inquiries from end-users regarding desktop hardware and software issues.
- Assist in performing routine updates, patches, and maintenance tasks on desktop systems to ensure security and optimal performance.
- Maintain accurate records of hardware and software inventory; label and store equipment as needed.
- Document troubleshooting steps and resolutions for future reference.
- Assist users with basic IT tasks and provide training on how to use hardware and software effectively.
- Assist in troubleshooting basic network connectivity issues such as verifying cable connections and IP configurations.
- Install, troubleshoot, and maintain PC and client applications.
- Maintain performance metrics for the role; close 30 minimum tickets per week.
- Advise Information Systems leadership of any issues that could relate to customer satisfaction.
- Keep all tools clean and in a secured (stored) environment when not in use.
- Keep desktop area neat and clean. This includes all storage areas, bench and personal space.
Requirements:
- Associate's degree in IT related field or an additional one (1) year of applicable IT experience in lieu of associate's degree.
- Valid CA driver license; CompTIA A+, or equivalent, within six (6) months of hire/promotion.
- One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program.
Preferred Qualifications:
- IT Service Desk experience in healthcare.
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