Desktop Support Specialist

5 days ago


Rancho Mirage, California, United States Eisenhower Health Full time

Job Summary:

Eisenhower Health is seeking a skilled Desktop Technician I to provide technical desktop support for our computers and associated peripherals. The ideal candidate will have a strong background in IT and excellent problem-solving skills.

Key Responsibilities:

  • Install, configure, and maintain desktop computers, laptops, monitors, printers, mobile devices, and other peripheral devices.
  • Manage Active Directory and group policy for IT desktop objects, including workstations and auto-logon accounts.
  • Install and configure operating systems, software applications, and drivers.
  • Provide basic troubleshooting and support for software/hardware related issues and perform repairs or replacements as necessary.
  • Respond to help desk tickets and inquiries from end-users regarding desktop hardware and software issues.
  • Assist in performing routine updates, patches, and maintenance tasks on desktop systems to ensure security and optimal performance.
  • Maintain accurate records of hardware and software inventory; label and store equipment as needed.
  • Document troubleshooting steps and resolutions for future reference.
  • Assist users with basic IT tasks and provide training on how to use hardware and software effectively.
  • Assist in troubleshooting basic network connectivity issues such as verifying cable connections and IP configurations.
  • Install, troubleshoot, and maintain PC and client applications.
  • Maintain performance metrics for the role; close 30 minimum tickets per week.
  • Advise Information Systems leadership of any issues that could relate to customer satisfaction.
  • Keep all tools clean and in a secured (stored) environment when not in use.
  • Keep desktop area neat and clean. This includes all storage areas, bench and personal space.

Requirements:

  • Associate's degree in IT related field or an additional one (1) year of applicable IT experience in lieu of associate's degree.
  • Valid CA driver license; CompTIA A+, or equivalent, within six (6) months of hire/promotion.
  • One (1) year of experience as Desktop Technician or equivalent role or two (2) years of experience as a Desktop Technician or equivalent role in lieu of degree or completion of Desktop Technician rotation in EMC IT Apprentice program.

Preferred Qualifications:

  • IT Service Desk experience in healthcare.


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