Desktop Support Specialist

2 days ago


Rancho Cordova, California, United States Beacon Hill Full time
Job Title: Desktop Support Specialist

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Beacon Hill Technologies. As a Desktop Support Specialist, you will be responsible for providing advanced system support duties in a support desk/applications/desktop/field environment.

Key Responsibilities:
  • Deploy and troubleshoot 800 work from home laptops and cradle points (hardware VPN) to ensure seamless connectivity.
  • Provide technical support to clients specific applications and systems, including Windows 10, Microsoft 365, and imaging tools.
  • Collaborate with end users to set up laptop, docking station, and cradle point at home and connect to network.
  • Document all processes and procedures to ensure consistency and quality.
Requirements:
  • 2-3 years of experience with laptop and docking stations deployments and troubleshooting.
  • Strong customer service skills and patience.
  • Lift equipment that weighs up to 50 pounds.
  • Valid California Driver's License, Class C.
Bonus Skills:
  • Customer service awards.
  • Remote troubleshooting.
  • Active Directory.

Beacon Hill Technologies is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



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