Senior Desktop Support Engineer

4 weeks ago


Rancho Cordova, California, United States AA2IT Full time
Job Summary

We are seeking a highly skilled Senior Desktop Support Engineer to join our team at AA2IT. The ideal candidate will have extensive experience in enterprise desktop support, with a strong focus on client-facing support and technical leadership.

The successful candidate will be responsible for providing end-to-end support for users, including PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, and conference room support. They will also be responsible for interacting with and managing the onsite support team, ensuring high-level customer satisfaction and maintaining industry-leading support levels.

The ideal candidate will have a strong background in operating systems, including Windows and Mac OS, as well as experience with management tools such as Ivanti, Intune, and JAMF. They will also possess excellent communication and negotiation skills, with the ability to work with a wide variety of technical and non-technical staff.

Responsibilities:

  • Provide end-to-end support for users, including PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, and conference room support.
  • Interact with and manage the onsite support team, ensuring high-level customer satisfaction and maintaining industry-leading support levels.
  • Stay up to date on new technologies and trends, deploying new technology and services as needed.
  • Provide exceptional problem-solving in support, as well as assisting with firm-wide projects.
  • Install, configure, and troubleshoot desktops, laptops, and mobile devices.
  • Provide support for leadership, working in conjunction with internal support and engineering teams.
  • Prioritize and manage the Executive support issues/requests, providing weekly reporting of support issues to management.
  • Provide continuous communication with users on progress and completion of requests/issue resolution.
  • Maintain documentation for all Helpdesk and end-user processes and procedures.
  • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software-related tasks as needed.

Requirements:

  • 5+ years of experience in enterprise desktop support.
  • Extensive knowledge of operating systems, including Windows and Mac OS.
  • Experience with management tools such as Ivanti, Intune, and JAMF.
  • Excellent communication and negotiation skills.
  • Ability to work with a wide variety of technical and non-technical staff.

Q1: How many years of experience do you have in enterprise desktop support?

Q2: How many years of experience do you have in PC or Mac hardware/software, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, conference room support, audit/inventory thru phone and direct contact?

Q3: How far do you live from 10951 White Rock Road, Rancho Cordova CA, and how will you commute daily?



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