Business Development Manager

4 days ago


Schiller Park, Illinois, United States ePac Flexible Packaging Full time
About the Role

We are seeking an experienced and dynamic Business Development Manager to lead our team of Business Development Representatives in the US Market. This role is pivotal in driving the growth of our customer base and enhancing the performance of the sales team.

Key Responsibilities
  • Team Leadership & Management:
    • Develop and implement strategic plans to achieve sales targets and expand our customer base.
    • Lead, motivate, mentor, recruit, and manage a team of Business Development Representatives.
    • Establish performance metrics and regularly evaluate team members' progress.
    • Set clear performance expectations and provide regular feedback and coaching.
    • Foster a positive and collaborative team environment.
  • Sales Strategy & Execution:
    • Develop and implement effective sales strategies to acquire new customers and expand market presence.
    • Monitor and analyze sales performance metrics to identify areas for improvement.
    • Ensure the team meets or exceeds monthly and quarterly sales targets.
  • Lead Management:
    • Coordinate with marketing to align lead generation efforts with sales objectives.
    • Support the team in qualifying leads and setting up meetings (virtual and in-person).
  • Customer Relationship Management:
    • Build and maintain strong relationships with key customers and prospects.
    • Handle escalations and complex customer inquiries or issues.
    • Ensure high levels of customer satisfaction and loyalty.
  • Training & Development:
    • Identify training needs and provide ongoing coaching, training and development opportunities for the team.
    • Stay updated on industry trends, market conditions, and competitors to inform training content and sales strategies.
  • Reporting & Analysis:
    • Prepare and present regular sales reports to senior management.
    • Analyze sales data to identify trends, opportunities, and areas for improvement.
    • Develop action plans based on data analysis to drive sales performance.
  • Customer Service:
    • Ensure a high level of customer satisfaction by addressing customer inquiries and concerns promptly and professionally.
    • Provide ongoing support to clients to foster long-term relationships and repeat business.
    • Represent the ePac brand in a positive manner.


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