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Assistant General Manager

2 months ago

Schiller Park, Illinois, United States Hudson Group Full time
Job Summary

We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Hudson Group. As an Assistant General Manager, you will be responsible for overseeing the daily operations of our retail stores, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Maximize sales and profits by meeting and exceeding sales budgets while minimizing shrink
  • Control payroll and expense through maximizing staff productivity, properly and efficiently allocating labor, and by monitoring monthly store expenditures against budget
  • Protect company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers
  • Minimize inventory shrink through regular physical inspections; Monitor high-risk areas for internal/external shrinkage, and by taking necessary steps for remediation
  • Recruit, train, and develop all supporting levels of staff to ensure an efficient and profitable operation
  • Develop succession plan for the location and supports company management succession plan and other HR initiatives
  • Ensure consistent excellent customer service delivered by knowledgeable and professional associates
  • Demonstrate excellent product knowledge and promotes a consistently positive corporate image through clean, well-merchandised stores
  • Communicate sales and store openings each day to Regional Director
  • Ensure compliance of brand promotional programs and works closely with Brand Corporate Marketing department in development of new opportunities
  • Works closely with Merchandising department and Regional Director in implementing brand initiatives and maintaining brand merchandising standards and vendor relationships and contracts
  • Provides enthusiastic, positive reinforcement and guidance to store staff
  • Delivers/receives information to/from corporate office/staff
  • Monitors suppliers' activities
  • Problem-solves and ensures overall customer service for the operation
  • Assumes the role and responsibilities of the General Manager in his or her absence
Requirements
  • Three to five years of retail store management experience. Multi-store management experience required for multi-store location.
  • SAP experience preferred
  • Strong leadership qualities and organizational skills
  • Good analytical business thought processes and problem-solving skills
  • Able to coordinate multiple tasks and projects
  • Good time management skills and attention to detail
  • Effective interpersonal skills with customers, subordinates, peers, property owners, suppliers, and superiors
  • Flexible to work periodic long and/or irregular hours, weekends, and holidays
  • Fluent computer skills in Microsoft Office, Word, and Excel