Front Desk Associate

3 days ago

Dallas, Texas, United States Virgin Hotels Dallas Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Relations Agent to join our team at Virgin Hotels Dallas. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring that every guest has a memorable and enjoyable stay with us.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency in all transactions.
  • Manage guest accounts, including processing payments, resolving disputes, and maintaining accurate records.
  • Assist with room assignments, including coordinating with housekeeping and other departments to ensure seamless guest experiences.
  • Communicate effectively with guests, staff, and management, using excellent verbal and written communication skills.
  • Stay up-to-date with hotel policies, procedures, and services, ensuring that guests receive accurate and timely information.
  • Work collaboratively with other departments to ensure that guest requests are met and exceeded.
  • Participate in ongoing training and development to enhance skills and knowledge, staying current with industry trends and best practices.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Proficiency in MS Word, Excel, and PowerPoint, with ability to learn new software and systems quickly.
  • Availability to work a variety of shifts, including nights, weekends, and holidays.
What We Offer

As a Guest Relations Agent at Virgin Hotels Dallas, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a fun and inclusive company culture.

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