Service Sales Consultant

2 days ago

Ocala, Florida, United States Jenkins Kia of Ocala Full time
About Us:

Jenkins Auto Group, a leading automotive retailer, was founded by Don Jenkins in 1998. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair.

Our commitment is to provide customers with an exceptional automotive experience delivered with professionalism, integrity, and enthusiasm. We believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success.

Job Summary:

The mission of the salesperson is to maximize and support 100% of all inbound and outbound customer traffic, while maintaining the highest possible level of customer satisfaction. By their impression, the image of the dealership is portrayed. This position requires an individual with excellent people skills.

This role involves daily interaction with the dealership's Management Staff and select Sales Managers/Floor Managers.

Benefits:
  • Medical - 4 plans (BCBS)
  • Dental
  • Vision
  • Term Life
  • Company-paid Term Life
  • STD/LTD
  • Accident indemnity rider
  • PTO / Sick days (annually)
  • 401(k) with an employer match
  • Employee Assistant Program
  • FMLA / Maternity/Paternity Leave
  • Bereavement Leave
Essential Functions:

The following is a representative list of the duties and responsibilities associated with this position:

  • Work a daily business plan and communicate with incoming traffic/calls, phone-up follow-up, sold follow-up, orphan follow-up, and service follow-up
  • Update business plans and client cards
  • Use eLead CRM to manage and measure lead activity
  • Leverage auto responders, personalized email templates, and phone guides to drive appointments and sales
  • Manage and measure all lead activity and results, including initial email response, personalized emails, initial phone call to set appointments, confirm appointments to drive show rate, greet incoming sales opportunities, do a comprehensive needs assessment, initiate the EMI, select the right vehicle with the help of the Floor Manager, present the vehicle based on the client's needs and wants, demonstrate vehicles at the dealership, present arithmetic to customers and facilitate paperwork, deliver vehicle, sign customer up for first service appointment at delivery, unsold follow-up of prospects who do not buy, follow-up for people who did not show for appointment, sold follow-up for customers who buy, referrals and household prospecting, ongoing customer contact to promote loyalty and retention, facilitate automated follow-up, including sold follow-up, service reminders, vehicle anniversary, contacts, recalls, referrals, and prospecting
  • Renewal contacts to re-sell your customer base
  • Adhere to all company policies, procedures, and safety standards
Qualifications:

High school diploma or the equivalent.

Ability to read and comprehend instructions and information.

A professional appearance and customer-oriented attitude.

Excellent interpersonal and telephone skills; well-organized and self-motivated.

Knowledge and understanding of federal, state, and local laws governing retail.

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