Service Sales Consultant
2 weeks ago
Jenkins Auto Group, a leading automotive retailer, was founded by Don Jenkins in 1998. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm.
Job SummaryThe Salesperson's mission is to maximize and support 100% of all inbound and outbound customer traffic, while maintaining the highest possible level of customer satisfaction. This position requires an individual with excellent people skills, who will interact daily with the dealership's Management Staff and Sales Managers/Floor Managers.
Benefits- Medical - 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
The following is a representative list of the duties and responsibilities associated with this position:
- Work a daily business plan and communicate with incoming traffic/calls, phone-up follow-up, sold follow-up, orphan follow-up, service follow-up, letters (thank you, holiday, birthday), update business plans and client cards, use eLead CRM to manage and measure lead activity, leverage auto responders, personalized email templates, and phone guides to drive appointments and sales.
- Manage and measure all lead activity and results, including initial email response, personalized emails, initial phone call to set appointments, confirm appointments to drive show rate, greet in-coming sales opportunities, do a comprehensive needs assessment, initiate the EMI, select the right vehicle with the help of the Floor Manager, present the vehicle based on the client's needs and wants, demonstrate vehicles at the dealership, present arithmetic to customers and facilitate paperwork, deliver vehicle, sign customer up for first service appointment at delivery, unsold follow-up of prospects who do not buy, follow-up for people who did not show for appointment, sold follow-up for customers who buy, referrals and household prospecting, ongoing customer contact to promote loyalty and retention, facilitate automated follow-up, renewal contacts to re-sell your customer base, adhere to all company policies, procedures, and safety standards, perform other duties as assigned.
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- A professional appearance and customer-oriented attitude.
- Excellent interpersonal and telephone skills; well-organized and self-motivated.
- Knowledge and understanding of federal, state, and local laws governing retail.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position.
- Standing: Stand for long periods of time.
- Walking: Be able to move around the facility and grounds.
- Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Crouching: Bending body downward and forward by bending legs and spine.
- Far Vision: Clarity of vision at 20 feet or more.
- Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are.
- Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
Be able to work outside in weather and inside a climate-controlled environment.
Demonstration DrivesSalespersons will accompany customers on demonstration drives. Under no circumstances will customers be allowed to drive a new or used automobile without being accompanied by a salesperson. The customer's driver license must always be photocopied before beginning a demonstration drive.
Dress CodeAll sales people will keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women. You do not need the nicest or most expensive clothing. Your clothing must be clean, pressed, and shoes shined. There will be no eating at your desk area. Take pride in your appearance and surroundings.
BehaviorThe only thing in life we have control of is our attitude. A positive mental attitude is just as contagious as a negative attitude. The door to happiness opens from the inside out not the outside in.
Choose your attitude every day.
We will abide by one of our most important principles and honor the absent. We will not speak negatively about co-workers or anyone else in the organization. If we suspect a co-worker has a negative attitude, we will help them reset their human computer and pick them up.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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