Residential Property Supervisor

1 week ago

Los Angeles, California, United States A COMMUNITY OF FRIENDS Full time
Job OverviewSUMMARY

Under the guidance of the Property Supervisor and with support from the Director of Property Management, the Property Manager is tasked with overseeing the management of designated properties to ensure their financial, physical, and social integrity. This role involves supervising the daily functions of the supportive housing community, which includes administrative duties, facility management, and marketing efforts. The Property Manager plays a crucial role in maintaining stable operations by collaborating with service staff to cultivate a positive community environment for residents.

The Property Manager is expected to live and work within a community-focused setting, demonstrating a commitment to teamwork and initiative. This individual should be adept at working within a multidisciplinary team that employs a strength-based approach to social services. Additionally, the candidate must possess the ability to engage with individuals who have faced homelessness and demonstrate strong communication and interpersonal skills. A comprehensive understanding of diverse disabilities, including physical, mental, and emotional challenges, is essential.

KEY RESPONSIBILITIES

Community Management

  • Oversee the comprehensive operations of assigned supportive housing properties.
  • Manage rent collection and maintain accurate computer records in accordance with established procedures.
  • Ensure compliance with Low-Income Housing Tax Credit requirements by maintaining accurate and audited files.
  • Adhere to reporting requirements, business permits, regulations, and organizational policies.
  • Conduct leasing and lease renewal processes in line with Fair Housing and property management policies.
  • Interview prospective tenants to assess eligibility based on set criteria.
  • Show available units and property features following established protocols.
  • Conduct move-in certifications and annual recertifications.
  • Coordinate tenant move-ins and review lease agreements and house rules.
  • Perform property and unit inspections and address third-party inspection findings.
  • Order necessary office and property supplies and manage payment requests.
  • Execute other tasks related to daily operations as assigned.

Repair & Maintenance Oversight

  • Coordinate and schedule repairs and work orders with maintenance personnel, seeking necessary approvals.
  • Conduct daily walkthroughs of assigned properties and perform light housekeeping duties.
  • Work with maintenance staff to ensure the property is visually appealing and well-maintained.
  • Schedule annual inspections and maintenance for essential systems and equipment.
  • Maintain a log of significant purchases, replacements, and repairs.
  • Collaborate with external vendors as needed.

Tenant Relations & Management

  • Address tenant inquiries and complaints professionally and promptly to prevent grievances.
  • Identify and report complex situations or concerns regarding the property and tenants to the supervisor.
  • Prepare detailed incident reports in accordance with organizational procedures.
  • Draft and post professionally written notices to tenants as required.
  • Provide guidance to residents not adhering to lease terms and those with overdue payments.
  • Recommend eviction when necessary and prepare documentation to support such actions.
  • Refer residents with specific challenges to appropriate service staff or agencies.
  • Regularly meet with case managers or service providers to address issues and support resident activities.
  • Ensure all residents are treated fairly and consistently.
  • Participate in hearings and appeals as necessary.

POSITION REQUIREMENTS

To be successful in this role, candidates should meet the following qualifications:

  • High school diploma or equivalent; a BA degree or two years of experience in affordable housing management is preferred.
  • A minimum of two years of property management experience, including familiarity with LIHTC, HUD, and HOME programs.
  • Knowledge of the Housing First model for Permanent Supportive Housing.
  • Skills in resident problem-solving and staff management.
  • A professional and positive demeanor towards residents, staff, vendors, and partner organizations.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • General knowledge of property management software (Yardi, RealPage, etc.).
  • Bilingual in Spanish and English is advantageous.
  • Ability to develop and implement budgets and variance reports.
  • Valid driver's license and auto insurance.
  • Access to a personal vehicle for conducting business-related tasks.
  • Ability to meet California minimum and organizational insurance requirements.
  • Willingness to reside on-site.

We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes.

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