Case Manager

5 hours ago

Brooklyn, New York, United States Institute for Comm Living Full time
About Institute for Community Living

Institute for Community Living (ICL) is a leading provider of care and support services for individuals with mental illness and substance abuse disorders. Our philosophy of care is centered around empowering individuals to lead fulfilling and self-supporting lives.

Job Summary

This is an entry-level direct care position assigned to community residences. Incumbents are assigned to shifts to ensure the provision of 24-hour-a-day, seven-day-a-week coverage. The Case Manager will perform a wide variety of tasks related to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing, safety, security, and support of adults diagnosed with mental illness and substance abuse disorder.

Essential Job Functions:
  1. Perform regular inspections inside of the facility to ensure the safety of consumers and residents, accountability of property, cleanliness of consumer rooms and common areas, cleanliness and security of the area immediately outside of the facility, and the security of any assigned vehicles.
  2. Immediately report serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Complete incident reports in accordance with Institute for Community Living policy.
  3. Explain the types of services, recreational activities, and other programs available to consumers and residents, instruct consumers or residents in daily living skills, socialization skill enhancement, and conflict resolution.
  4. Execute emergency plans as outlined in the policy and procedure manual under the direction of the assigned supervisor and adhere to program policy on securing the safety and well-being of consumers/residents, staff, and visitors requiring emergency medical care.
  5. Assist and instruct individuals in attending to personal hygiene, grooming, nutrition, and daily living; ensure that sufficient and appropriate attire is available.
  6. Review the staff communication log at the beginning of the work shift and make entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports, or other essential elements of information designated by program management.
  7. Observe the physical environment and perform housekeeping tasks as necessary to ensure the maintenance of a safe, clean, comfortable, and healing environment for individuals.
  8. Ensure that the food provided or selected is appropriate for those on a special diet.
  9. Accompany consumers or residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, social activities, government offices, or other locations associated with the treatment or assistance of the consumer or resident.
  10. Expected to comply with attendance rules and to report to work as scheduled and/or required on a regular basis. Must have availability and ability to work beyond the normal schedule as needed.
  11. Expected to attend regular scheduled team, and staff meetings and supervision.
  12. Comply with all required in-service training, and staff development activities.
  13. May provide monitoring of medications and make appropriate medication administration form entries in accordance with the medication protocol. May assist consumers who are on a monitored medication regime.
  14. Assist the clinical staff in accounting for residents/consumers. May assist in the filing of missing person reports on residents/consumers not accounted for in accordance with Institute for Community Living policy and procedure.
  15. Observe individuals' behavior and specific responses to treatment and rehabilitation programs, support services, and medication and reports observations orally and/or in writing, including computer entries, as instructed and in accordance with applicable audit standards.
  16. May lead skills development or activity groups with individuals and families as appropriate.
  17. May assist and supervise individuals in meal preparation, laundry, and light housekeeping tasks.
  18. Other job-related duties that may be assigned.
Essential Knowledge, Skills, and Abilities:

Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders. Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff. Basic knowledge of routine clinical procedures and medications. Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.

Required Knowledge, Skills, and Abilities:

Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. Serve as a role model to residents/consumers. Ability to read and write at least at the secondary school level and to follow written and oral instructions. Ability to complete written forms and reports in an accurate and timely manner, manually and by computer. Ability to communicate effectively with staff, consumers/residents, families, and the public. Ability to accompany or transport residents/consumers (Some assignments may require possession of a valid driver's license). Ability to secure and maintain certification for Standard First Aid and CPR.

Qualifications and Experience:

High school graduate or GED plus one year of related human services experience. Specialized training or education in human services may be substituted for experience. NYS driver's license may be required of some assignments.

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