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Patient Services Coordinator
1 week ago
Position: Receptionist
The medical office receptionist serves as a crucial point of contact within the healthcare facility. This role is essential in facilitating patient care and acting as a bridge between patients, medical personnel, and healthcare providers.
Key Responsibilities
- Greet and welcome all patients and visitors, whether in person or via telephone.
- Maintain a courteous and professional phone demeanor while answering calls.
- Register new patients and update existing patient information, including personal and insurance details.
- Verify insurance and personal information for new and returning patients as provided by the appointment scheduling team.
- Assist in managing patient flow by informing providers of patient arrivals, monitoring delays, and communicating effectively with both patients and clinical staff.
- Schedule tests, referrals, and follow-up appointments, ensuring all patient needs are met.
- Process patient payments and accurately record these transactions for billing purposes.
- Manage the office cash drawer and perform daily reconciliation of petty cash.
- Respond to inquiries from patients, prospective patients, and visitors in a friendly and professional manner.
- Safeguard patient confidentiality by protecting personal and financial information.
- Ensure adequate office supply inventory by anticipating needs and placing orders as necessary.
Qualifications
- High school diploma or equivalent required.
- A minimum of 2 years of relevant experience in a medical office setting.
- Comprehensive understanding of medical office operations.
- At least 1 year of experience with Electronic Health Records (EHR).
- Experience in Family Medicine and/or Orthopedics is advantageous.
Skills and Competencies
- Strong communication skills.
- Ability to multitask effectively.
- Meticulous attention to detail.
- Capability to thrive in a fast-paced environment.
- Team-oriented with a collaborative spirit.
- Willingness to learn and enhance operational processes.
- Strong listening skills to understand patient and provider needs.
- Self-awareness and situational awareness.
Job Type: Full-time
Salary: Starting at $14.00 per hour
Benefits Include:
- 401(k) plan
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Environment:
- Clinic
- Medical office
Specialties:
- Primary Care
- Orthopedics
- Radiology
Schedule:
- Monday to Friday
Application Inquiry:
- Indicate your expected salary range.
Education:
- High school diploma or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In-person
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