Patient Services Coordinator

1 week ago


Panama City, Florida, United States Orthopaedic Associates (Panama City) Full time
Job Overview

Position: Receptionist

The medical office receptionist serves as a crucial point of contact within the healthcare facility. This role is essential in facilitating patient care and acting as a bridge between patients, medical personnel, and healthcare providers.

Key Responsibilities

  • Greet and welcome all patients and visitors, whether in person or via telephone.
  • Maintain a courteous and professional phone demeanor while answering calls.
  • Register new patients and update existing patient information, including personal and insurance details.
  • Verify insurance and personal information for new and returning patients as provided by the appointment scheduling team.
  • Assist in managing patient flow by informing providers of patient arrivals, monitoring delays, and communicating effectively with both patients and clinical staff.
  • Schedule tests, referrals, and follow-up appointments, ensuring all patient needs are met.
  • Process patient payments and accurately record these transactions for billing purposes.
  • Manage the office cash drawer and perform daily reconciliation of petty cash.
  • Respond to inquiries from patients, prospective patients, and visitors in a friendly and professional manner.
  • Safeguard patient confidentiality by protecting personal and financial information.
  • Ensure adequate office supply inventory by anticipating needs and placing orders as necessary.

Qualifications

  • High school diploma or equivalent required.
  • A minimum of 2 years of relevant experience in a medical office setting.
  • Comprehensive understanding of medical office operations.
  • At least 1 year of experience with Electronic Health Records (EHR).
  • Experience in Family Medicine and/or Orthopedics is advantageous.

Skills and Competencies

  • Strong communication skills.
  • Ability to multitask effectively.
  • Meticulous attention to detail.
  • Capability to thrive in a fast-paced environment.
  • Team-oriented with a collaborative spirit.
  • Willingness to learn and enhance operational processes.
  • Strong listening skills to understand patient and provider needs.
  • Self-awareness and situational awareness.

Job Type: Full-time

Salary: Starting at $14.00 per hour

Benefits Include:

  • 401(k) plan
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Environment:

  • Clinic
  • Medical office

Specialties:

  • Primary Care
  • Orthopedics
  • Radiology

Schedule:

  • Monday to Friday

Application Inquiry:

  • Indicate your expected salary range.

Education:

  • High school diploma or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Medical receptionist: 1 year (Preferred)

Work Location: In-person



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