Customer Service Representative

4 days ago


Cornelius, North Carolina, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're dedicated to creating a positive member experience by providing exceptional customer service. As a Member Services Representative, you'll be the face of our brand, responsible for creating a welcoming and inclusive environment for our members.

Your primary focus will be on providing top-notch customer service, ensuring that every interaction with our members is nothing short of exceptional. You'll be the go-to person for answering questions, resolving issues, and making our members feel valued and appreciated.

In this role, you'll have the opportunity to work with a diverse group of people, each with their own unique needs and preferences. You'll need to be able to think on your feet, problem-solve, and communicate effectively with our members, colleagues, and management team.

If you're passionate about delivering exceptional customer service, have a positive attitude, and are eager to learn and grow with our team, we want to hear from you

**Key Responsibilities:**

* Provide exceptional customer service to Planet Fitness members, prospective members, and guests
* Handle front desk activities, including answering phones, checking members into the system, and processing new member sign-ups
* Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of the club

**Requirements:**

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability
* Exceptional customer service skills
* Strong listener with the ability to empathize and problem-solve
* High School diploma/GED equivalent required

**Physical Demands:**

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs
* Will occasionally encounter toxic chemicals during shift

**Why Join Our Team:**

At Planet Fitness, we're committed to creating a Judgement Free Zone where everyone feels welcome and included. We're looking for talented individuals who share our passion for fitness and customer service. If you're looking for a career that's rewarding, challenging, and fun, we want to hear from you

**How to Apply:**

If you're interested in joining our team, please search for a club opportunity near you and submit your application. We can't wait to hear from you"}

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