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Customer Service Operations Supervisor
2 months ago
Are you an energetic and driven leader with a commitment to exceptional customer service? We are looking for a passionate Team Supervisor to oversee our call center operations for a prominent tire manufacturer. If you are prepared to lead the charge in delivering outstanding customer interactions, we would like to hear from you.
Schedule: Full-time, Monday - Friday, with shifts between 8 AM - 6 PM & 3 Days Work From Home
Compensation: $22 per hour
Location: Cornelius, North Carolina
Key Responsibilities:
- Address customer inquiries swiftly and professionally.
- Utilize databases, scripts, and tools in accordance with our established guidelines.
- Comprehend client needs, responding to questions and complaints with precise and effective solutions based on CRM and Knowledge Base resources.
- Foster long-term relationships, go above and beyond, and ensure clients feel appreciated and supported.
- Investigate and deliver effective solutions, including upselling products when appropriate.
- Document and escalate requests following set protocols, providing second-level support for escalated issues.
- Engage in continuous training to broaden knowledge of products and services, enhancing your skills and service delivery capabilities.
- Aim to meet or surpass call center performance metrics while consistently providing exceptional customer service and being accountable for reporting these metrics.
- Offer constructive feedback regarding call center performance metrics.
Qualifications:
- Demonstrated leadership experience in a call center setting.
- Outstanding communication and interpersonal abilities.
- Skilled in utilizing call center software and databases.
- Capability to excel in a fast-paced and ever-changing environment.
- Commitment to ongoing learning and development.
- Enthusiasm for delivering superior customer service.
- Bilingual in Spanish is advantageous.
Benefits:
- Competitive salary along with performance-based incentives.
- Comprehensive training programs.
- Opportunities for career advancement within a leading tire manufacturer.
- A collaborative and inclusive team culture.
Are you ready to advance your career and enhance customer satisfaction? We look forward to your application.
Forrest Solutions is an equal opportunity employer. We are dedicated to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.
