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Customer Service Representative

2 months ago


Cornelius, North Carolina, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate Member Updates
    • Update member accounts as needed.
  • Respond to Member Inquiries
    • Respond to member questions and concerns in a timely and professional manner.
    • Elevate issues to Assistant Manager or Manager as needed.
  • Maintain Club Environment
    • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background
    • Preferred experience in customer service.
  • Basic Computer Proficiency
    • Basic computer skills required.
  • Passion for Fitness and Health
    • A passion for fitness and health is required.
  • Upbeat and Positive Attitude
    • An upbeat and positive attitude is essential.
  • Punctuality and Reliability
    • Punctuality and reliability are must-haves.
  • Exceptional Customer Service Skills
    • Exceptional customer service skills are required.
  • Strong Listening and Problem-Solving Skills
    • Strong listening and problem-solving skills are necessary.
  • Diplomacy and Professionalism
    • Demonstrate diplomacy and professionalism in all interactions.
  • Education and Age Requirements
    • A High School diploma or GED equivalent is required.
    • Must be 18 years of age or older.
Physical Demands
  • Standing and Walking
    • Continual standing and walking during shift.
  • Talking and Lifting
    • Continual talking in person or on the phone during shift.
    • Occasional lifting up to 50 lbs.
  • Chemical Exposure
    • Occasional exposure to toxic chemicals.