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Customer Service Representative

2 months ago

Cornelius, North Carolina, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're dedicated to creating a positive member experience by providing exceptional customer service. As a Member Services Representative, you'll be the face of our brand, responsible for creating a welcoming and inclusive environment for our members and guests.

Your primary focus will be on providing top-notch customer service, handling front desk activities, and ensuring a seamless experience for our members.

If you're passionate about fitness, health, and customer service, we want to hear from you

**Key Responsibilities:**

* Greet members, prospective members, and guests with a smile and a friendly demeanor
* Handle front desk activities, including answering phones, checking members in, and facilitating new member sign-ups
* Provide exceptional customer service, responding to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of the club

**Requirements:**

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability
* Exceptional customer service skills
* Strong listener with the ability to empathize and problem solve
* High School diploma/GED equivalent required

**Why Work at Planet Fitness?**

We're more than just a gym - we're a community. We're dedicated to creating a Judgement Free Zone where everyone feels welcome and supported. If you're looking for a career that's rewarding, challenging, and fun, we want to hear from you

**Search for a Club Opportunity Near You:**

[Insert link to search for club opportunities]"}