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Chief Operations Officer

2 months ago

Honolulu, Hawaii, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time
Job Overview

Position Summary

The Vice President of Operations will play a pivotal role in the leadership team, overseeing the daily management of operational activities while also crafting strategic initiatives to drive business growth and development. This individual will be accountable for P&L oversight, client engagement, project execution, customer satisfaction, and overall financial performance. The ideal candidate will be a strategic thinker with robust business insight, a proven track record in achieving business objectives, and a history of driving growth and profitability within a service-oriented organization.

Employment Type: Full Time, Exempt

Core Responsibilities

  • Direct all operational functions, ensuring the effective implementation of installation processes and ongoing service agreements.
  • Manage the entire operations team, providing direct oversight to both Installation and Service departments.
  • Collaborate with the President and other executives to meet growth, revenue, and performance targets.
  • Work alongside the sales team to secure long-term service agreements and foster repeat business.
  • Drive operational excellence by fostering a culture of innovation and implementing best practices.
  • Engage in strategic planning and execution to align with the company’s vision.
  • Partner with the President to uphold service quality and develop new standards that deliver exceptional value to clients.
  • Recruit, mentor, and retain talented personnel to ensure sustained superior performance.
  • Stay informed about industry trends and adapt operations in response to significant changes.
  • Collaborate with senior management to devise strategies for operational expansion and corporate growth through potential mergers and acquisitions.
  • Ensure resource availability and allocation to meet operational demands.
  • Maintain accountability for optimizing operational profitability, overseeing all installation and service activities.
  • Deliver high-value services through project management excellence, fostering a culture of continuous improvement.
  • Act as the company’s representative within the industry, cultivating strong relationships with clients, community leaders, and industry organizations.
  • Support business development initiatives and pursue new client opportunities.
  • Utilize existing industry relationships to create new business prospects.
  • Contribute to executive discussions regarding the company’s vision, goals, and objectives.
  • Foster effective communication and collaboration across teams.
  • Assist in strategic planning and ensure effective management practices are in place.
  • Adhere to safety and risk management protocols.

Qualifications

  • Bachelor's Degree or equivalent leadership experience.
  • Over 10 years of progressive leadership experience in a customer-centric, commercial services environment.
  • Dynamic leader with a proven record of contributing to the strategic success of operations.
  • Demonstrated success in service delivery, client management, and profitability.
  • Experience managing multiple service projects, including planning, scheduling, and financial oversight.
  • Strong operational and strategic planning skills.
  • Exceptional leadership abilities with a focus on client relationship management.
  • Experience in negotiating service contracts and managing disputes.
  • Proven capability in developing and implementing operational strategies.
  • Strong business development acumen with a focus on building long-term client relationships.
  • Problem-solving mindset with the ability to work autonomously.
  • Experience in process optimization to enhance efficiency and profitability.
  • Active involvement in relevant industry associations.
  • Demonstrated leadership skills with experience in team management and staff development.
  • Attention to detail and professionalism in a dynamic environment.
  • Commitment to organizational excellence, integrity, and ethical decision-making.
  • Strong analytical, interpersonal, and communication skills.
  • High-energy leader capable of motivating and inspiring teams.

EEOC Statement

Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.