Customer Service Liaison

4 weeks ago


Novi, Michigan, United States Star Cutter Company Full time
Customer Service Representative Opportunity

Star Cutter Company, a family-owned and globally recognized manufacturer of custom round tools and hobs, is seeking a Customer Service Representative to support our sales department. This role is ideal for individuals who value a company culture that prioritizes employee well-being, offers competitive compensation and benefits, and fosters a collaborative and respectful work environment.

Key Responsibilities:
  • Engage with customers through various communication channels to understand their needs and provide professional support.
  • Resolve customer concerns in a timely and effective manner, ensuring customer satisfaction and meeting company expectations.
  • Collaborate with manufacturing and other departments to ensure customer expectations are met within manufacturing capabilities.
  • Lead research into order status inquiries, including inventory, lead times, expedited orders, samples, and pricing requests, and communicate information to customers.
  • Work closely with Sales to ensure exceptional customer experiences and maintain high levels of customer satisfaction.
Requirements:
  • 1-2 years of customer service experience in manufacturing.
  • Excellent communication, verbal, written, and listening skills.
  • Experience with ERP systems is preferred.
  • Working knowledge of MS Office products, particularly PowerPoint.
  • Associate degree is preferred.
  • Strong Microsoft Office skills, particularly PowerPoint.
  • High level of professionalism and unwavering confidentiality.
  • Ability to manage multiple priorities, remain organized, and meet deadlines.
  • Strong problem-solving skills.
  • Ability to travel occasionally.
What We Offer:
  • Competitive compensation program with performance-based bonus.
  • Comprehensive medical, dental, and vision health insurance within 30 days.
  • Company-paid life insurance, short- and long-term disability.
  • Matched 401(k) savings program.
  • Educational assistance for college programs, skilled trades, or other interests to further your career.

For more information, please visit our website at www.star-cutter.com or our parent company's website at www.parentcompany.com. To apply, please submit your resume, and we will respond promptly.



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