Customer Service Representative
1 week ago
Berkshire Production Supply LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Process customer orders, changes, and returns in a timely and accurate manner.
- Provide timely and accurate information to customers regarding order status updates and product knowledge.
- Display a thorough understanding of our products to accurately respond to customer inquiries.
- Handle customer issues, provide solutions, and follow up to ensure resolution.
- Partner with the sales team and other internal teams to meet and exceed customer service expectations.
- Excellent communication skills, including verbal, written, and interpersonal.
- Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
- Strong problem-solving and deductive reasoning skills.
- Customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
- Ability to establish rapport and build demand over the phone.
- Ability to multi-task, prioritize, and manage time effectively.
- 2+ years of experience in Customer Service.
- Knowledge of cutting tools.
Berkshire Production Supply LLC is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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