Customer Service Representative

2 days ago


Novi, Michigan, United States PTSolutions Full time
Job Title: Customer Service Representative

PTSolutions, a leading supplier of industrial tools in the Midwest, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Process customer orders, changes, and returns in a timely and accurate manner.
  • Provide detailed product information and respond to customer inquiries via phone and email.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to meet and exceed customer service expectations.
  • Develop and maintain strong relationships with customers to drive sales growth and customer loyalty.
Requirements:
  • 2+ years of experience in customer service or a related field.
  • Knowledge of cutting tools and industrial products.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • Competitive pay and overtime eligibility.
  • Paid holidays, vacation, and attendance awards.
  • Tuition reimbursement and 401(k) matching.
  • Opportunities for growth and professional development.

At PTSolutions, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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