Customer Service Representative
2 weeks ago
About the Role
Mimilk is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our operations department, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate order fulfillment, and maintaining a high level of product quality.
Key Responsibilities
- Enter customer orders with precision and attention to detail
- Schedule pickup appointments and coordinate with customers to ensure seamless delivery
- Provide post-sales support, resolving billing issues and addressing customer concerns
- Monitor emails and respond to customer inquiries in a timely manner
- Develop a deep understanding of our order process flow and perform follow-up actions as needed
- Anticipate and resolve problems, ensuring excellent customer service
- Collaborate with sales, supply, and customer services teams to drive business growth
Requirements
- Order entry systems experience required
- Excellent computer skills, with working knowledge of Microsoft Office and Outlook
- Detail-oriented with ability to multitask
- Strong problem-solving and communication skills
- Basic knowledge of supply chain management
About Mimilk
Mimilk is a leading dairy cooperative, serving over 1,600 dairy farmer members across four states. We are committed to providing high-quality products and exceptional customer service to our clients. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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