Dental Call Center Representative
1 week ago
Sage Dental is a leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow. At Sage, people are at the core of everything we do. We are seeking dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team.
Responsibilities- Assist new and existing patients via phone, webchat, and other online platforms.
- Answer patient questions, schedule appointments, and resolve complaints by following established protocols.
- Provide exceptional customer service and respond to patient calls and messages with a friendly, professional attitude and demeanor.
- Utilize scripts and tools appropriately to collect insurance information and make proper notations on the schedule.
- Diffuse difficult calls or seek assistance when necessary.
- Offer marketing promotions and educate patients on our in-house discount program.
- Receive and promptly respond to real-time customer queries via webchat.
- Document issues and resolutions.
- Meet daily, weekly, and monthly department goals set forth by management.
- Participate in training and other learning opportunities to expand knowledge for individual growth and company initiatives.
- Adhere to all company policies and procedures, and abide by HIPAA regulations.
- Ability to successfully relate to and communicate with team members and patients.
- Strong team player willing to take direction, initiate business activities, and work with management staff and peers.
- Self-starter able to work with minimal supervision/direction and ability to multitask.
- Professional demeanor and presentation.
- Strong and effective written communication skills.
- Creative thinker using sound judgment in workload coordination and technical matters.
- Ability to organize work effectively and establish priorities.
- Full-Time Patient Service Support Coordinator (Call Center)
- Sage Dental Support Center is located in Boca Raton, FL
- 2-week training program provided
- Benefits such as Medical Insurance, 401(k), Vision, PTO, and more
- Growth opportunity
- Competitive base pay
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