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Customer Service Representative

2 months ago


Deerfield Beach, Florida, United States Insight Global Full time
Job Title: Call Center Representative

Location: Remote or Onsite

Job Type: Contract to Hire

Pay Rate: $17-$18 Hourly

Duration: 1 Year

Job Summary

We are seeking a highly organized and reliable Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing excellent customer service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Responsibilities
  • Handle inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Provide solutions to customer problems and concerns in a timely and efficient manner.
  • Meet or exceed performance metrics and productivity standards.
  • Work effectively in a team environment and collaborate with colleagues to achieve common goals.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Requirements
  • 2+ years of customer service experience in a call center environment.
  • Strong written and verbal communication skills.
  • Basic computer skills with ability to navigate dual computer screens while taking inbound calls.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer

We offer a competitive hourly rate, a dynamic work environment, and opportunities for professional growth and development.