Contact Center Representative

7 days ago


Delray Beach, Florida, United States Florida Cancer Specialists Full time
Job Title: Contact Center Representative

We are seeking a highly skilled and compassionate Contact Center Representative to join our team at Florida Cancer Specialists & Research Institute. As a key member of our Patient Contact Center, you will play a vital role in providing world-class consumer care to our patients and their families.

Job Summary:

The Contact Center Representative will be responsible for scheduling appointments, handling incoming and outgoing calls, and providing exceptional customer service to our patients. You will work closely with our clinical teams to ensure seamless communication and coordination of patient care.

Key Responsibilities:
  • Schedule appointments for patients via phone and online scheduling system
  • Handle incoming and outgoing calls, responding to patient inquiries and concerns
  • Provide exceptional customer service, ensuring patient satisfaction and loyalty
  • Work collaboratively with clinical teams to coordinate patient care and resolve issues
  • Meet and exceed performance metrics, including answering calls in a timely and professional manner
Requirements:
  • High school graduate or equivalent
  • Previous customer service experience, preferably in a healthcare setting
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient in computer programs, including email, Microsoft Office, and online scheduling systems
What We Offer:

As a Contact Center Representative at Florida Cancer Specialists & Research Institute, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion.

We are an EEO/Affirmative Action Employer and do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.



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