Bilingual Call Center Representative

4 days ago


West Palm Beach, Florida, United States Penske Automotive Full time
About the Role

Penske Automotive Group is seeking a highly skilled Bilingual Call Center Representative to join our Business Development Center. As a key member of our team, you will play a vital role in connecting customers with our team members and arranging valuable sales and service appointments.

Key Responsibilities
  • Provide exceptional customer service to customers in both English and Spanish.
  • Use your customer service skills to promptly, professionally, and courteously help customers arrange sales and service appointments.
  • Work in a fast-paced, results-driven environment to meet and exceed performance goals.
  • Utilize MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms.
What We Offer
  • A competitive salary and opportunities for advancement within the organization.
  • A comprehensive benefits program, including health care options and a 401k savings and retirement plan with company match.
  • Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
  • A values-driven culture built on integrity, professionalism, excellence, and teamwork.
Requirements
  • Bilingual in English and Spanish is required.
  • Genuine interest in providing an exceptional customer experience.
  • Friendliness, enthusiasm, reliability, with a positive team-player attitude.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong work ethic with the ability to work in a fast-paced, results-driven environment.
About Us

Penske Automotive Group is an equal opportunity employer and maintains a drug and alcohol-free workplace. We are committed to hiring a diverse and qualified workforce and will not consider any characteristic or category protected by state or federal law in hiring or employment decisions.



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