BDC Call Center Representative
1 month ago
New Country Motor Car Group is seeking a highly motivated and customer-focused BDC Call Center Agent to join our team at Mercedes-Benz of Palm Beach. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through outbound and inbound calls, ensuring seamless communication and building strong relationships with our customers.
Responsibilities:- Promote and deliver top-notch customer experiences by actively seeking opportunities to exceed customer expectations and build loyalty.
- Work closely with the BDC Manager to schedule service appointments and ensure seamless communication with customers.
- Complete outbound phone calls as assigned by the BDC Manager, utilizing strong communication skills to engage customers and promote our services.
- Answer inbound phone calls promptly and professionally, addressing customer inquiries and resolving issues in a timely manner.
- Stay informed about service updates, recalls, and service requirements to provide accurate information to customers and ensure their vehicles receive the necessary maintenance.
- Maintain a business casual appearance and adhere to our company's dress code policy.
- 5-day work week with only one Saturday every three weeks.
- Mathematical skills to calculate figures and amounts, such as discounts and pricing.
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments.
- Clean driving record and valid driver's license.
- Great customer service skills and motivation to be successful.
- Able to multitask and prioritize tasks effectively.
- Excellent computer skills required, including proficiency in our CRM system.
- Excellent phone presence and ability to communicate persuasively with customers.
- Automotive experience is helpful but not required.
- Great communication skills and ability to work effectively in a team environment.
- 18+ years of age or older and able to pass a background check.
Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. We are a family-owned and operated business, committed to investing in our people and providing a rewarding work environment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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