Implementation Consultant
2 weeks ago
Position:
The Implementation Consultant will provide support for the Destiny products that are part of the Follett Learning product suite. This role encompasses project management, software deployment services, and acts as the primary point of contact between internal teams and the client throughout the deployment process. The consultant is responsible for maintaining client relationships and serves as the technical liaison during the implementation phase. They ensure that the solution is effectively deployed, and the project is completed within the established timeline and budget. This position requires 1-2 years of experience in SaaS or software deployment.
Key Responsibilities:
- Evaluates client requirements and application goals. Collaborates with the client and/or project manager to gather necessary information; participates in project initiation, deployment planning, and adheres to an agreed-upon project schedule.
- Implements a project plan to guarantee that all components of the solution are correctly established and configured to meet the client's expectations.
- Ensures that the solution is configured and deployed as intended, deadlines are adhered to, and proactively addresses any risks to project objectives.
- Educates the client on fundamental technical features and settings of the solution.
- Provides regular updates to the client and monitors all activities and project tasks while documenting time spent.
- Conducts project closure activities and facilitates a successful transition to other teams within Customer Experience (Success and Technical Support).
- Documents all project-related activities and updates assigned tasks as necessary.
- Records all time allocated to billable and non-billable tasks.
- Reports progress consistently to all internal and external project stakeholders.
- Delivers regular status updates to management.
- Offers pre-sales assistance as required to ensure accurate project scoping.
- Acts as post-sales technical support as needed during the project.
- Participates in training to enhance product knowledge and interpersonal skills for effective SaaS implementation and management.
- Attends team meetings, company gatherings, and other internal events.
Qualifications:
- 3-5 years of relevant experience.
- Bachelor's degree or equivalent.
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