Technical Support Specialist

2 weeks ago


Houston, Texas, United States IRISNDT Inc Full time
Job Overview

Position Title: IT Support

Salary: Competitive

Role Responsibilities

Level 1 - Deskside Assistance:
Delivering assistance to both on-site personnel and remote employees, ranging from field technicians to senior executives.

Hardware Support:

  • Support for Windows-based devices (Laptops and Desktops)
  • Assistance with iOS devices (iPads and iPhones)
  • Standard printer and scanner troubleshooting
  • Setup and maintenance of computer workstations (Monitors, peripherals, etc.)
  • Facilitating IT equipment relocations as necessary
  • Domain account assistance (initial logins, password resets, MFA support)
  • Support for NDT and Advanced NDT Services hardware and software (Industry-specific tools)

Software Support:

  • Installation and support for Windows operating systems
  • Assistance with Apple iOS
  • Support for standard productivity applications: Office Suite, PDF editing, photo editing
  • Support for NDT and Advanced NDT Services software (Industry-specific applications)
  • Assistance with proprietary business applications.
Additional Responsibilities
  • Maintaining office organization and cleanliness.
  • Coordinating with shipping and receiving for IT equipment logistics.
  • Traveling to various branches to address outstanding support issues.
  • Providing on-site project support at client locations in collaboration with operations staff.
About IRISNDT:

IRISNDT is a technology-driven service provider specializing in Non-destructive Testing (NDT), Advanced NDT, Inspection, Asset Integrity Engineering, Software, and Specialized Mechanical Services across various sectors including chemical, petrochemical, refining, renewables, power, and mining in multiple countries.

At IRISNDT, we foster a dynamic work environment that emphasizes advanced technology and continuous learning, positioning our employees at the forefront of industry advancements. We are committed to a strong safety culture and invest in our workforce, promoting a family-friendly atmosphere and opportunities for internal career growth.

Our team comprises over 2,000 dedicated professionals globally, with our success attributed to experienced leadership, strong technical skills, and a relentless focus on exceeding client expectations.

For further details, please visit our official website.



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