Desktop Support Specialist
4 weeks ago
As a Desktop Support Technician at Vaco, you will be responsible for providing technical support to our clients. This includes troubleshooting and resolving technical issues, as well as performing routine maintenance tasks to ensure the smooth operation of our systems.
Key Responsibilities
Troubleshoot and resolve technical issues related to desktop computers, laptops, and mobile devices
Perform routine maintenance tasks, such as software updates and hardware replacements
Collaborate with other teams to resolve complex technical issues
Provide exceptional customer service to our clients
Requirements
Associates or bachelor's degree with two years of experience, or two years of experience in a related field, preferred
Two or more years' experience in health care, preferred
Demonstrated experience with Service Now, preferred
Experience in IT best practices, ITIL environment or current ITIL certification(s), preferred
Experience collaborating with outsourced service desk and field services vendors
Experience working in a team-oriented, collaborative environment
What We Offer
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your application for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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