Commercial Gas Connection Advisor
1 week ago
Company Overview:
Rhode Island Energy is committed to delivering vital energy services to over 770,000 customers throughout Rhode Island, specializing in electricity and natural gas provision.
Our dedicated team focuses on empowering Rhode Island's communities while facilitating the transition to a sustainable energy future.
As a member of the PPL Corporation (NYSE:PPL) family, we tackle energy challenges by developing smarter, more resilient power grids and promoting sustainable energy solutions.
PPL actively contributes to the communities we serve, supporting initiatives that foster the success of future generations by building and maintaining strong, diverse neighborhoods today.
Position Summary:
At Rhode Island Energy, our mission is to ensure safe and reliable service for our customers daily, made possible by our innovative and skilled workforce.
As part of the PPL family, we are dedicated to fostering a progressive work environment that values inclusivity, enhancing our company's strength.
We offer comprehensive benefits, competitive pay, and growth opportunities, enabling our employees to thrive both professionally and personally.
To succeed, we must anticipate customer needs, reduce energy delivery costs, and pioneer flexible energy systems for the future.
This requires fulfilling our commitments and continuously seeking new avenues for growth, both personally and for our business.
We are seeking a Commercial Gas Connection Advisor to join our Customer Gas Connections team in Rhode Island.Role Purpose and Responsibilities:
The Commercial Gas Connection Advisor will play a crucial role within the Customer Gas Connections Team, engaging directly with both Commercial and Residential clients requesting new gas connections.
The primary function of this position is to serve as the initial point of contact for customers, providing clear information on the gas service application process and assessing the feasibility of gas service for their needs.
They will guide customers through the gas connection journey, collaborate with teams responsible for planning and safely installing new gas services, address customer concerns, and implement innovative strategies to enhance customer trust and satisfaction.
Key Responsibilities:
Key duties include:
Delivering exceptional customer service.
Acting as the main contact for various towns within a designated area, offering customer information, setting expectations, and clarifying the gas service process.
Assessing customer requirements by running basic models to determine gas pipe sizing and costs for new service types and reviewing relevant maps.
Rhode Island Energy currently employs a hybrid work model.
The successful candidate will have the flexibility to work remotely but must be prepared to visit the office as needed or upon request, as well as conduct site visits to customer locations to accurately assess conditions for optimal installation solutions.
All necessary software and customer communications can be accessed via a provided laptop. A reliable broadband internet connection is required at home. Microsoft Teams and Zoom are utilized for virtual collaboration with the team and colleagues.Rhode Island Energy maintains a health and safety protocol, and the position may necessitate in-person attendance at designated locations.
Essential Duties:Serve as the primary liaison for Commercial and Residential customers. Ensure clear communication, resolve customer issues, and facilitate the delivery of new services throughout the Customer Gas Connection process.
Manage customer projects from initiation to completion, ensuring a seamless experience for Rhode Island Energy clients.
Understand the gas service construction process for both Commercial and Residential clients and educate customers accordingly.
Provide outstanding customer service, anticipate customer needs, and effectively de-escalate issues.
Process gas service agreements, invoices, utilize various data tracking systems, and learn new data management tools.
Build and maintain effective relationships with other business process stakeholders and local teams to support customer request fulfillment.
This includes participating in local or virtual planning or construction meetings and finding effective solutions to Commercial and Residential customer challenges.
Identify and implement strategies to enhance customer trust and streamline processes, creating operational efficiencies. Utilize a process excellence approach to communicate concerns, identify root causes, and develop and implement solutions.
Support team objectives, including cross-training on various responsibilities, assisting or leading analysis or reporting, driving process improvements, and representing the team in cross-functional meetings.
Qualifications:
A Bachelor's degree is required.
3 years of relevant experience with a Bachelor's degree.
5 years of experience with an Associate's degree.
A High School diploma with 7+ years of experience in a customer-facing electric or gas role, design, or construction role, or 5+ years in customer service.
Exhibit a consistent approach in dealing with individuals and take personal responsibility for addressing issues and concerns.
Possess a solid understanding of Rhode Island Energy's electric or gas operations and policies from both residential and commercial perspectives.
Proficient in software necessary for data entry.
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Providence, Rhode Island, United States Rhode Island Energy Full timeAbout Rhode Island EnergyRhode Island Energy is a leading provider of essential energy services to over 770,000 customers across Rhode Island, delivering electricity and natural gas to homes and businesses.Our team is dedicated to helping Rhode Island customers and communities thrive, while supporting the transition to a cleaner energy future.We are part of...
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