Patient Services Representative

2 hours ago


Lexington Kentucky, United States CommonSpirit Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at CommonSpirit Health. As a key member of our contact center, you will play a vital role in providing exceptional patient experiences and ensuring seamless communication between patients, physicians, and healthcare staff.

Key Responsibilities
  • Schedule and register patient appointments with accuracy and efficiency
  • Process phone, fax, email, and other communication channel requests with a focus on first contact resolution
  • Assist new patients with introduction to available services, processes, and provider availability
  • Update patients on the status of their referrals or authorizations
  • Communicate complex exam preparation instructions to patients and internal/external ordering physicians' offices
Requirements
  • High school graduate or equivalent
  • Experience with computer systems, including web-based applications
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment with a high volume of calls
What We Offer

As a Patient Services Representative at CommonSpirit Health, you will have the opportunity to work in a culturally diverse environment that supports your success and career development. You will be part of a team that is dedicated to providing excellent care and compassion to our patients and communities.



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