Executive Director of Client Relations

11 hours ago


Arkansas, United States Everise Full time
About the Role

Everise is seeking a highly skilled and experienced Executive Director of Client Relations to join our team. As a key member of our leadership team, you will be responsible for driving client satisfaction, retention, and growth.

Key Responsibilities:

  • Lead client relations and account management efforts to achieve business objectives and drive revenue growth.
  • Develop and implement client account plans to ensure client satisfaction and retention.
  • Collaborate with cross-functional teams to identify and implement process improvements for operational effectiveness.
  • Build and maintain strong relationships with clients, partners, and stakeholders at all levels.
  • Conduct client performance analysis and develop optimization plans to improve client profitability.

Requirements:

  • 10-12 years of experience in client services/account management within the BPO/contact center/customer experience industry.
  • Proven success in effectively managing client relationships and accounts within the property and casualty insurance sector.
  • Masters/Bachelor's degree in management, business, or marketing.

What We Offer:

  • Competitive salary range: $160,000 - $200,000.
  • Benefits including medical coverage, dental, vision, disability, 401k, and paid time off.
  • Commission earnings and other benefit programs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you have the skills and motivation to succeed, we look forward to hearing from you.



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